Difficult to manage after-sales

Do you want to avoid the product being unpacked or swapped?

Sometimes consumer requires after-sales service after consumer purchased the good, which inevitably need to return the goods. However, every brand has a policy for returning, therefore how to ensure the consumers return goods in line with the norm is important. In addition, some intimate clothing or electronic goods are not allowed to return after opened. Therefore, the recognition of after-sales service specifications will become more essential.

Do you want to prevent customers and dealers from returning fake products?

Some consumers take advantage of the return policy and return the product to get a refund or exchange for genuine goods. Moreover, some professional blackmailers will buy back the fake product they returned and then threaten the brand to report the brand for selling fake.

In 2014-2015, a Thai-American woman bought a luxury bag in the department store and then claimed she wants to return for a refund. Instead of returning the genuine bag, she returned a fake one and sold the genuine bag online. She then repeated this pattern until defrauded more than USD$1 million in one year. If the brand does not have a sufficient method to distinguish between genuine and fake goods, the losses caused will be huge.

Do you want to verify whether the product customer returned is sold by the company and whether it is within warranty?

Warranty is a guarantee that the brand provides, but if customers abuse this service, it will cause great trouble for the brand. Therefore, the brand must determine whether the goods to be repaired are sold by their own company, and also need to determine whether the goods are still in the warranty period.